Terms and conditions of Hendrikse Hat Hire


What does the hire price cover?

The hire price quoted is for the hire period of a maximum of 5 days, unless otherwise agreed. The full hire fee is payable at the time of booking. For any hire, if the booking is cancelled less than 14 days prior to the collection date, a 50% refund will be given.

Where can I find the agreed hire period?

The agreed hire period is set out in the contract of hire. Customers are asked to check their order carefully before taking it away.

What happens if the hat is lost, stolen, damaged or returned late?

At the time of hire, credit/debit card details will be taken. If the headpiece is returned late, a full hire fee, for each day, will be taken. If the headpiece is lost, stolen, or damaged (including dents, loss of decoration, or water damage) then the card will be charged for up to the retail value depending on the level of damage, and decided by Hendrikse Hat Hire.

Can I peg the hats?

Please do not peg hats where this service is offered. This will damage the hat.

How should hat boxes be returned?

Hat boxes must be returned in the same condition as when taken.

When do my liabilities for the hat start and end?

When collecting the headpiece, the liabilities of the hirer start at the time the hat is collected from Hendrikse Hat Hire until it is returned. If the hirer chooses to return the hat via the postal service, then the liabilities of the hirer finish when the hat is received back by Hendrikse Hat Hire. The postal service used must be Royal Mail Special Delivery, Next Day Guaranteed. It is the responsibility of the hirer to ensure that the hat is insured for its full replacement value when using the postal service, as per the contract of hire.

What happens if the previous hirer of my chosen hat fails to return the hat or the hat is returned damaged?

In the event of a previous hirer not returning a headpiece that you have booked, or they have returned it damaged, Hendrikse Hat Hire will endeavour to find a replacement. If this is not possible a full refund will be given.